Frequently Asked Questions - CPD
Q: I submitted my CPD points the day before they were due, will they get processed in time?
Our processing times are currently longer than usual due to high volume of CPD enquiries. We are prioritising urgent requests, but it may take up to 5 business days for some CPD points to show up in the Portal.
Q: What does it mean if my accreditation is suspended?
If accreditation is suspended, you are not eligible to claim STCs and please also note that where there is an intention to claim STCs on an installation, no work can occur on that installation whilst in a suspended status.
Q: I submitted my CPD certificates, why did my accreditation still get suspended?
It may be due to CPD certificates submitted the day before the due date and we are still processing them. If your accreditation has been suspended while you submitted your CPD points by the due date and your certificates are then approved, we will lift your suspension automatically.
Q: I completed a CPD course but don't have a certificate, can I still receive CPD points?
You should contact the training provider where you completed the course and ask for a certificate. Certificates of completion are usually not issued automatically and may take up to a week to be processed. After receiving your certificate, you can submit it for CPD points.